FAQ | The Big Playhouse

FREQUENTLY ASKED QUESTIONS - PLACES TO HAVE A BIRTHDAY PARTY

When do you have open play?

Please visit our "DAILY SCHEDULE" for all Open Play and Special Events. Also Saturdays and Sundays are always reserved for private parties (we will post any Weekend and Holiday Open Play on our "DAILY SCHEDULE" where possible.

We welcome ALL WALK-INS for Open Play Tuesday through Friday.

Please be mindful that we may be at full capacity upon arrival or may have a Private Event. Before coming take a look at the Daily Schedule

and book online in advance to ensure your little one's spot. This is to avoid any disappointment upon arrival! To make RESERVATIONS, Click Here

Do we need a reservation or pay in advance before visiting The Big Playhouse?

We welcome ALL WALK-INS for Open Play Tuesday through Friday.

Please be mindful that we may be at full capacity upon arrival or may have a Private Event. Before coming take a look at the Daily Schedule

and book online in advance to ensure your little one's spot.This is to avoid any disappointment upon arrival! To make RESERVATIONS, Click Here

For all first-time Visitors you will need to fill out Our Online Waiver

Can we give our Visiting Card to someone else?

Yes, but we must go through a confirmation process of the transfer.

Text 201-314-6341

Is there an adult's admission charge?

We provide great indoor activities for toddlers. For every one child admission paid you have one adult admission FREE, the second adult is charged plus tax.

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What form of payment do you accept?

All payments done online using the "Daily Schedule" to determine when you wish to visit. Once you have

established the day/time, please follow the prompts and book online.

Online we accept Visa, Mastercard and American Express. We do not accept checks.

If you have a Gift Certificate, Visiting Pass or Birthday Comp, Click here to reserve your visit.

And we will put you on the schedule.

Are children and adults required to wear socks?

We are a shoe-free environment, that offers indoor activities for toddlers. Adults and Children are required to wear socks at all times. Children should be wearing socks with GRIPS.

Do you allow outside food?

You are allowed to bring a light snack in for you and your family (MEALS ARE NOT ALLOWED, unless Private Birthday Party) and we serve complimentary coffee at THE BIG PLAYHOUSE. The Gallery is lined with bistro tables for the parents to enjoy. NO NUT PRODUCTS ALLOWED

How do I book a party or event?

To Book A Birthday Party:

For birthday information please fill out the Birthday Request form. We pride ourselves on being one of the best places to have a birthday party. Located in Westwood NJ we offer great indoor activities for toddlers. If you haven't visited The Big Playhouse before, please also text when you wish to do a tour.

Once you have received all party information and tour is completed, all parties can be booked in person or over the phone at 201-314-6341 use a credit card to leave a deposit to reserve your spot.

To Book A Special Event:

Please visit our "Daily Schedule" there you will see any and all special events. Once you see the one(s) you wish to attend, click on that event, scroll down to payment information and pay for the event online in-advance.
Online we accept Visa, Mastercard and American Express. We do not accept checks.
If you have a Gift Certificate, Visiting Pass or Birthday Comp, Click here to reserve your visit.
And we will put you on the schedule.

Are The Big Playhouse parties customized?

Yes! Your child's party will be amazing! Our event planner will sit down with you and together plan a party that is personalized to your child's favorite things, movies and/or tv shows.

Are we allowed to stay after the party is over?

Your child will have a 2-hour party. You can extend your party time at booking if time is available, but you will not be able to stay after the party, once we have another event scheduled. We can discuss this further once you sit down for your consultation with our event planner. Your child and guests will have a blast playing in all the attractions.

What is the deposit for booking a party?

A $200 non-refundable deposit is required to book every party or private event. We also require a $150 security deposit for any damages, of course if your party is cancelled, this security deposit will be returned. Otherwise the non-refundable deposit and security deposit (if no damages occurred during your party) will be subtracted from your balance. Upon paying the deposit, you agree to the terms and conditions of the THE BIG PLAYHOUSE party agreements.

Can we order food for the adults coming to my party?

Yes, during your planning consultation with your event planner, together you will decide exactly what will be served for the children and adults. You can use any vendor you wish. No fire burners.

Can I bring in my own balloons?

Yes. The party room is very bright so balloons will be a nice touch.

Can I bring in my own goody bags?

Yes, we ask that your goody bags be NUT-free

Can I bring table decorations?

You and your planner will decide on everything you would like to have at your child's party. If you still feel the need to bring anything extra, we would just review everything in advance for safety reasons. NO GLITTER items OR PINATAS.

Are there any items I can't bring?

No outside entertainers without making those arrangements with THE BIG PLAYHOUSE ahead of time. Also no glitter items such as heavy glittered costumes, pinatas and alcoholic beverages.

Are there any other fees associated with birthday parties?

Yes, 6.625% tax automatically. (No Gratuity/Tipping).

Can I throw a Walk-in birthday party and bring my own cake?

All parties must be booked in advance with THE BIG PLAYHOUSE. NO WALK-IN BIRTHDAY PARTIES. Our parties are all exclusive and private to your group.

For more information, fill out the Birthday Request Form and someone will send you information as soon as possible.

Are strollers allowed in the facility?

Life-size Strollers, Gum and Pets are not allowed in The Big Playhouse. I would recommend leaving the stroller in your car and wear a baby carrier instead or bring in car seat. It is not sanitary and presents hazard to the children.

Do I have to fill out the online waiver?

All guests participating in our indoor activities for toddlers must have a signed online waiver before visiting the play space, you can also fill it out at the reception desk before entering the main area.

Is there a changing table on the property?

Our restrooms are outfitted with baby changing stations. Under no circumstances shall children be changed anywhere but in the restrooms, even if it is only a "quick change".

Can I drop my child off to play?

Please note we are not a drop off center or child care facility. Parents and caregivers must stay within the open play space area to supervise their child at all times during their stay at The Big Playhouse. Please never leave your children unattended or unsupervised, even when you need to take another child to the bathroom.(Take them with you).

Am I allowed to take or post pictures of the play space?

Please do not video the play center, if you would like to take pictures of your children in the play center, that's allowed. But not just the play center.

Where do I park?

All parking for THE BIG PLAYHOUSE is in the rear of the building, NOT in the parking lot located on side of the building.

Can I bring my second child if they were not invited to the party?

At Private Birthday Parties, only the guests that are invited should attend, not the siblings of the guests. Only the siblings of the Birthday child are allowed to attend. We planned for a certain number of children for the event and some children may not receive "Goody Bags", Food or Drinks, etc. This creates an awkward situation for the family and the BIRTHDAY child.

Can I use open fire to keep my food heated during my private party?

At our private parties in Westwood stenos (open fire) or any other heating devices for your food are not allowed.

Can I supply alcohol during my private party?

THE BIG PLAYHOUSE located in Westwood only offers indoor activities for toddlers. No Alcoholic Beverages or intoxicated guests are allowed in for the safety of the children.

What happens if my child gets sick during our visit?

HEALTH AND SAFETY is our first and foremost priority for the children, if you or a member of your family vomit in the play space, to eliminate any health concerns, you and your family will need to leave the premises immediately. The Big Playhouse in Westwood only wants to keep everyone safe.